Terms and Conditions Policy
Cancellation Policy
- Bookings can be canceled within 7 days of the booking date for a full refund.
- After the 7-day cancellation period, no refunds will be provided, regardless of the reason for cancellation.
Non-Refundable Payment Fee
- A payment fee of 0.7% of the total booking fee is always non-refundable.
- For example, for a one-night stay priced at 120€, the non-refundable payment fee amounts to 0.84€. This fee will not be refunded, even if the booking is canceled within the 7-day cancellation period.
Privacy and Personal Data Policy
Data Controller
The Hospitality Business that will provide you, the user, with the requested service.
- Contact details are available on the website used to make your reservation or inquiries and will also appear on the issued invoice.
Purpose of Data Processing
We process your data for:
- Managing reservations and accommodation services.
- Processing payments securely.
- Responding to inquiries or requests.
Legal Basis for Processing
- Necessary to fulfill our contract with you or to take steps at your request before entering into a contract.
- Consent provided by ticking the box to accept these Terms and Conditions.
Duration of Data Retention
- Your data will be stored during the reservation process and for up to six (6) months after your stay.
- If you consent to receive marketing communications, your data will be stored until you revoke your consent.
Third-Party Processors
We work with third-party processors to deliver our services securely and efficiently:
- Stripe: Handles payment processing, including personal data such as your name, billing address, and payment details. Stripe complies with GDPR and other privacy laws. For more details, see Stripe’s Privacy Policy.
Third-Party Data
If you provide data belonging to others (e.g., co-guests), you are responsible for ensuring you have their consent to share their information with us.
Data Transfer
We do not transfer personal data outside the European Economic Area (EEA) unless required by the processors mentioned above (e.g., Stripe).
Your Data Protection Rights
You have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict data processing.
To exercise your rights, contact us via email or postal mail using the contact details on our website or invoices.
Supervisory Authority
If you believe your rights have been violated, you can lodge a complaint with the relevant Supervisory Authority in your country. More information:
https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en